WORKPLACE WAVE AI SERVICE AGREEMENT
This Agreement establishes the terms under which Workplace Wave, Inc. ("Provider") will provide its artificial intelligence platform and services to Customer. The customer gains access to Provider's AI tools and accepts responsibility for associated fees, data usage, and compliance requirements.
1. SERVICES
Provider shall grant Customer access to its AI Platform ("Platform"), a comprehensive artificial intelligence solution designed for business operations optimization. The Platform includes sophisticated tools and capabilities for business management and growth, encompassing:
1.1 Core Services
The Platform delivers automated lead generation and qualification by leveraging advanced AI algorithms to identify potential customers based on behavioral patterns, demographic data, and purchase intent signals. This system continuously learns from interactions to improve lead quality and conversion rates.
Customer engagement capabilities include AI-driven communication tools that create personalized interactions across multiple channels, automated follow-up sequences, and intelligent response systems that maintain consistent customer relationships while reducing manual intervention.
Business intelligence features utilize predictive analytics to optimize operations, determine strategic positioning, and identify market trends that affect business decisions. The system analyzes historical data, market conditions, and competitive positioning to provide actionable recommendations.
Revenue forecasting tools employ machine learning models to predict future trends based on historical data, market conditions, seasonal variations, and economic indicators. These predictions help inform strategic decisions, resource allocation, and business planning.
Marketing automation capabilities deliver targeted campaigns using customer segmentation, behavior analysis, and performance tracking. The system automatically adjusts marketing strategies based on campaign performance and customer response data.
2. FEES AND PAYMENT
2.1 Payment Structure
The customer agrees to pay a quarterly platform access fee prior to the start which includes standard support and maintenance. The implementation fee and first quarter's payment are due on the Agreed-upon Date. All subsequent quarterly payments shall be due on the 1st day of each quarter or according to a mutually agreed-upon schedule.
2.2 Additional Services
Supplementary services, including custom integrations, specialized training, advanced analytics, or consultation services, will be billed separately according to the rates and terms specified in supplemental service agreements.
3. TERM AND RENEWAL
3.1 Duration and Renewal
The initial term of this Agreement shall be one (1) year from the Effective Date, with automatic renewal for successive one-year terms unless either party provides written notice of non-renewal at least thirty (30) days before the current term's expiration. During renewal periods, all terms and conditions remain in effect unless modified by mutual written agreement.
4. AI-SPECIFIC PROVISIONS
4.1 Technology and Data Usage
The Platform employs artificial intelligence and machine learning technologies that continuously evolve and improve through data analysis and model training. Customer acknowledges that the Platform's recommendations are probabilistic in nature and that results may vary based on data quality, market conditions, and other factors.
4.2 Data Processing and Privacy
Provider maintains rigorous data protection standards and complies with all applicable AI regulations and privacy laws. Regular system updates and modifications may occur to enhance AI capabilities and maintain optimal performance.
5. REPRESENTATIONS AND WARRANTIES
5.1 Legal Compliance
Both parties represent and warrant their legal authority to enter into this Agreement and their compliance with all applicable laws and regulations. Provider warrants that the Platform will substantially conform to provided specifications while acknowledging that specific outcomes cannot be guaranteed due to the nature of AI technology.
6. LIABILITY AND INDEMNIFICATION
6.1 Scope of Liability
Neither party shall be liable for indirect, consequential, or punitive damages. Liability is limited to direct damages proven to result from breach or negligence.
7. GOVERNING LAW
7.1 Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflicts of law principles. Any disputes shall be resolved in the courts of New York State.
8. ENTIRE AGREEMENT
8.1 Complete Understanding
This Agreement, including any attached exhibits or schedules, constitutes the complete understanding between the parties regarding the subject matter herein and supersedes all prior agreements or representations, whether oral or written.
IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date.